Account Manager / Senior Account Manager - Travel, Retail & Design - Faulhaber Communications

Account Manager / Senior Account Manager - Travel, Retail & Design

We are hiring an Account Manager and/or SR Account Manager – Travel, Retail & Design to join our team. Candidates must possess an entrepreneurial spirit, a keen understanding of how to run successful integrated PR campaigns and have relevant experience working in the industries of travel, retail and/or design.  We are looking for a minimum of 5+ years of relevant work experience for an Account Manager and 6+ years for a Senior Account Manager. Preference will be given to a candidates that have agency experience. This is a hybrid role with two+ days per week in our Toronto office. Preference will also be given to candidates who reside in Toronto, however candidates located in Vancouver or Montreal may apply, for remote roles.

The ideal candidate will have experience planning, executing and managing a team to deliver best in class integrated PR campaigns. This includes but is not limited to client management, media relations, influencer campaigns, events, social media management and direct to consumer activations. Strong communication, presentation and project management skills are a must.


  • Bachelor’s in Communications, Public Relations, Journalism or related field
  • Preference given for experience within agency environment
  • Ability to run integrated PR campaigns from concept to execution
  • Excellent interpersonal skills and proven experience building and maintaining client relationships
  • Experience training/overseeing junior team members
  • Ability to work in a fast-paced environment managing multiple projects, deliverables and client relationships simultaneously
  • Self-starter; ability to work in a remote/hybrid environment
  • Experience working with and tracking influencer campaign performance
  • Expert project management skills; process and detail oriented
  • Experience in the areas of fashion, beauty, cannabis or wellness marketing a plus

You are:

  • A PR Expert with Knowledge of Travel, Retail & Design – you are travel obsessed, design-savvy or an expert at retail marketing with a passion for these verticals
  • A Creative and Strategic Storyteller – you have a track record of successful client relationships; you know how to connect brands to their audience through authentic award-winning narratives
  • Passionate About Marketing – you excel at helping brands reach their desired business outcomes
  • A Positive Team Lead – you are a successful team captain and a make-it-happen philosopher
  • Innovative and Ahead of the Curve – you are trend-obsessed and always in the know of the next big thing from restaurants to digital trends

Main Responsibilities:

Client Management:

  • Develop strong strategic and creative PR strategies that deliver ROI
  • Manage day-to-day delivery of all assigned clients; responsible for achieving client KPIs
  • Manage account team to deliver all client administration functions on allocated projects/accounts, inclusive of communications, marketing, digital work and public relations per agency standards
  • Manage client calls and presentations
  • Ensure client weekly TO DO meetings happen with account teams; report to Director and/or Vice President
  • Oversee Workback schedules and budgets
  • Ensure all client deadlines are met through proper management of the team and approval processes
  • Ensure all client billing is accurately recorded and approve team expenses; drive profitability of assigned accounts
  • Maintain in depth knowledge of Canadian media landscape, continuously building relationships in the required industries
  • Manage and approve media and influencer lists and outreach
  • Attend Desksides, Media Junkets and events
  • Create, manage and deliver verbal and physical pitches to media– deliver consistent “big wins” consisting of larger features and bigger media placements
  • Manage team to create and send e-blasts, press releases, media kits, develop events and execute influencer campaigns in an effective and timely manner
  • Responsible for proofreading press releases, press kits, e-blasts and client newsletters
  • Act as the agency spokesperson for interviews and public appearances as required
  • Provide media training to clients and manage client TV appearances
  • Oversee all reporting

Agency Deliverables:

  • Network and act as an ambassador to the agency
  • Manage and update media, influencer and vendor lists
  • Achieve assigned agency KPIs across Sales & Marketing; Delivery, and Operations
  • Support new business development including active outreach and participating in new business pitches
  • Support HR including hiring, training, performance reviews, onboarding, culture activities, etc.
  • Represent and exceed professional standards of Faulhaber Communications at all times

To Apply:

Send your resume and cover letter, along with any work examples to

Job Type: Full-time; hybrid working environment

Location: Toronto

Compensation: $70,000 – $85,000; part of all-agency bonus plan, 2 weeks vacation plus an additional 10 FAULHABER paid vacation days; summer and winter hours; comprehensive benefits package

Each employee receives:

  • Friday of long weekends May to September off
  • One week off during the holidays (December)
  • Two weeks of paid vacation + six bonus FAULHABER vacation days to choose at your preference
  • Birthday off
  • All agency bonus program
  • Comprehensive benefits package
  • New business and team member referral program
  • Stimulating studio and workspace in LIBERTY VILLAGE
  • Team activities throughout the year
  • Access to client products and service discounts
  • Work-life balance (flexible hours, telecommuting, etc.)
  • 1x volunteer day as part of our 1% for the Planet Membership
  • Personalized strengths assessment with Gallup Strengths Finder
  • Development opportunities and direct access to our CEO and senior leadership team

Why work with us?

You will work with amazing clients at a boutique agency where you can have a huge impact. From the moment you begin, we take a customized approach to your career, help you uncover your strengths and build you a unique people path to guide your client work and professional goals at the agency. You will be learning every single day and surrounded by successful business mentors who want to see you succeed.

Faulhaber Communications is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to the principle of equal employment opportunity for all team members and to providing a work environment free of discrimination and harassment. All team decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. FAULHABER will not tolerate discrimination or harassment based on any of these characteristics. FAULHABER encourages applicants of all ages.

FAULHABER is a proud member of 1% for the Planet.

At FAULHABER we are:

MAXIMIZERS. There are two types of work we do for you: everything you ask us to do and all the brand building ideas we ideate that are outside of our scope. Because we are entrepreneurial ourselves, our wheels never stop turning and we are constantly thinking about new ways to grow your sales. In our organization 1+1=3.

. Our team of futurists ride the crest of the wave and are hyper focused on where the next big opportunity will lie. Our appetite for innovation is endless.

. We only work with brands we are passionate about. We immerse ourselves so deeply in your business that we feel we are a part of it. We are an extension of your team.

. We work across lifestyle and are experienced in sectors including fashion, design, beauty, food & beverage and automobile. We are experts at forging brand partnerships by bringing our different industries together. We create magical moments of cross-pollination.

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